CONDUENT PENSION ADMINISTRATION SYSTEM USER SATISFACTION: A CASE STUDY OF SIGMA PENSIONS LIMITED, ABUJA
- Project Research
- 1-5 Chapters
- Abstract : Available
- Table of Content: Available
- Reference Style: APA
- Recommended for : Student Researchers
- NGN 5000
ABSTRACT
User satisfaction is one of the key research area of Information Technology (IT) particularly, Information System (IS). It is recognized by many researchers as a significant factor in determining IS success. In view of it competitive advantage, most business organizations nowadays focus on IS as a means of minimizing cost and maximizing profit. Unfortunately, many are not getting the expected outcomes as agreed in the IS requirements, not because of wrong choice of products and vendors but due to lack of user satisfaction. Therefore, it is imperative to study factors refining user satisfaction of CPAS in Sigma Pensions. This research work titled “CPAS User satisfaction: A Case Study of Sigma Pensions Limited Abuja” investigate relationships between user acceptance test, system, information, and service quality, on user satisfaction of CPAS. The researcher employed a survey approach through questionnaires to unveil factors influencing user satisfaction of CPAS. One hundred questionnaires were administered, and the study discovered that there are statistically significant associations between all constructs. The thesis revealed that CPAS users were fully involved in CPAS user acceptance test in addition to systems, information and service qualities as contained in the theoretical framework. Thus, the researcher concluded that CPAS has satisfied it users and succeed. The Researcher encouraged Management and stakeholders on the need to improve system policy that will guarantee maximum user satisfaction. Training and retraining of users and technical support staff, timely maintenance and upgrade is also advocated for efficient CPAS utilization. Researchers in the field are equally encouraged to further study.
Related Project Materials
An evaluation of vote buying and its influence on electoral outcomes in Gaya Local Government Area, Kano State.
Background of the Study
Vote buying is a persistent challenge in many democratic settings, particularly in emerging democra...
An Examination of Disaster Management Policies and Flood Control in Makurdi Local Government, Benue State
Background of the Study
Flooding is a recurrent natural disaster in many parts of Nigeria, particularly in areas prone t...
An Evaluation of Oncology Nurses' Role in Early Detection of Childhood Cancers at University of Maiduguri Teaching Hospital, Borno State
Background of the Study
Early detection of childhood cancers is crucial for improving survival rates and reducing treatment-related compl...
The Effect of IFRS on Future Financial Reporting Practices in Nigeria
Background of the Study
The transition to IFRS represents a significant shift in financial reporting for Nigerian compan...
COMMODITY TRADE AND TRADE POTENTIALS IN ECOWAS
Abstract
In spite of the vast deposit of resources and human endowments in ECOWAS region, gains from trade have really been marginal in t...
An Appraisal of the Knowledge and Perception of Breast Cancer Screening Among Women in Kebbi State
Background of the Study
Breast cancer remains one of the leading causes of cancer-related deaths among women worldwide, with low- and mid...
The effect of interactive learning environments on early childhood education outcomes in Jibia Local Government Area, Katsina State
Background of the study
Interactive learning environments have revolutionized the way early childhood education is delivere...
An assessment of narrative structures in Yoruba digital literature in Ibadan
Background of the Study
Yoruba digital literature in Ibadan has rapidly evolved, incorporating diverse narrative structure...
THE EFFECT OF MODERN COMMUNICATION EQUIPMENT ON JOB PERFORMANCE OF AN OFFICE SECRETARY IN AN ORGANIZATION
Background Of The Study
Globally, every office in today's corporate climate, whether governme...
An investigation of the effects of human trafficking on regional conflicts: A study of Sokoto South Local Government Area, Sokoto State
Background of the Study
Human trafficking is a significant transnational crime that fuels regional conf...
